Frequently Asked Questions 
Changing information online |
Q: TISC recommends you provide an email address, why?
A: TISC strongly recommends that you provide your email address. TISC uses email for
both automatic and manual communication in order to respond to users in a timely manner.
Below are some of TISC's services which utilise email:
- Registration: When you register online you will receive an automatic email with important information. You can save this email for future reference;
- Forgotten password: If you forget your password you can follow instructions on the Forgotten Password page and a new password will be emailed to you instantly;
- Payments: You will receive an automatic email once your application payment is successfully processed by TISC. The email contains your payment receipt number and other information to help you with payment related queries;
- Subscription: If you subscribe to TISC Updates then TISC will notify you by email when there is new information available on its website;
- Other Correspondence: TISC will also use email to communicate if there are any queries related to your application.
If you have already registered and would like to update your email address, you may do so from the 'Update Contact Details'
link under 'Registered User Functions' on the left hand menu. It would be wise to save the email address which TISC will
use to contact you (applications@tisc.edu.au) to your personal address book or contacts list so that emails from TISC do
not go to your junk mailbox.
Q: How can I change my contact details online?
A: You need to log in to our website and go to 'Registered User Functions'. From this point, once an application is paid,
you can amend all contact details. If you have paid for your application online, your contact details
(and preferences) can be changed straight away, but if you have paid for your application through the mail,
or by credit card over the phone, or in person at TISC, there is a delay until your payment is processed
before you can make any changes. Only contact details and preferences can be changed online - all other
application information is locked and you need to download an
Application Changes Form from our website and post it to TISC. TISC staff will then make the required changes on your behalf.
Q: How can I change my password?
A: You need to log in and go to 'Registered User Functions'. From this point, follow the prompts to change your password.
Q: How can I change the qualifications I have entered in my application online?
A: If you have not yet 'declared' your application online, you can log in again and amend the details online. If you have declared
your application, you need to download and post in an Application Changes Form. We are unable to process any
changes until your application fee has been paid and your application becomes active (once your payment is processed).
Q: How do I change my preferences?
A: Log in to our website and go to 'Application Enter/Update' then 'Course Preferences'. Follow the prompts. At the end of the process, a reference number is issued onscreen
to confirm your changes. Remember to check closing dates as these may impact on the preference changes you intend to make.
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Concerning Stage 1, 2 and 3 |
Q: I don't know whether to do stage 2 or stage 3. I think I'd get really good marks in stage 2, but I'd only be average in stage 3. What should I do?
A: You should do stage 3 if you are capable of doing so. In general, the universities recommend doing stage 3 as it is better preparation for university
study, even in a different field. Stage 3 is required for courses (except Mathematics in some cases) that are prerequisites for university courses.
Doing stage 2 will be easier than stage 3; however, you won't necessarily end up with a higher scaled score than if you did the harder stage 3. The scaling processes
and the increment for stage 3 result in only the few top students in stage 2 getting a scaled score around 70. Most stage 2 scaled scores are less than 50. On the
other hand, approximately 80% of scaled scores from stage 3 courses are greater than 50. Hence if you are capable of doing stage 3, then you are more likely to
achieve a higher scaled score doing stage 3 than stage 2.
Check out the scaling statistics showing the percentage of students
achieving scaled scores above particular scores in 2011.
Q: Can I do all my courses at stage 2 and get into university?
A: Yes, you can, but you are taking a risk that your ATAR will not be high enough and you will limit your choice of university and course. In 2011, only 10% of students
with an ATAR from four stage 2 scaled scores achieved an ATAR greater than 55, and hence were eligible for at least one university. If you are capable of doing so, the more
courses you do at stage 3, the higher your ATAR is likely to be. 98% of the students who did four stage 3 courses achieved an ATAR greater than 55.
See the distribution of ATARs for various stage 2
and stage 3 combinations for 2011 and the graph.
Q: I am studying VET so there is no point doing any courses at stage 2 or stage 3?
A: If you are capable of undertaking courses at stage 2 or stage 3, then you should. Studying courses at a higher level gives you an edge. It will provide you with better
skills that can help in getting a job or going on to further studies.
Q: Sitting stage 2 and stage 3 exams is not important to me as I do not intend to go to university.
A: One of the main purposes of the WACE examinations is for determining WACE Course Scores, which indicate the standards you have achieved at stage 2 or stage 3. Your WACE
Course Reports then become an important part of your resume when applying for jobs. If you do not sit the WACE examinations, you do not get WACE Course Reports.
Even though you might think now that you do not want to go to university, if you sit the exams and get an ATAR you can keep that option open.
Q: Is there a penalty if I repeat a course stage?
A: There is no marks penalty if you repeat a course stage, however there may be a risk of not achieving WACE.
For example, if you completed Mathematics 2C/2D in Year 11 and repeated the course and sat the examination in Mathematics 2C/2D in Year 12, because you had not done very well
in the course in Year 11, your Year 12 raw school assessment and raw examination marks in Mathematics 2C/2D will be used in exactly the same way as for
any other Mathematics 2C/2D students.
Similarly, if you sat the examination in History 3A/3B in Year 12 and then repeated and sat the History 3A/3B examination the following year, the higher of your two scaled scores
would be used in your ATAR in the second year, if it was one of your best four.
You can't count a WACE course more than once in your ATAR; and scaled scores from stage 2 and stage 3 of the same course cannot both count, but TISC does not apply any penalties
for repeated stages or courses in the calculation of scaled scores or ATAR.
You should note that, if you repeat course units, you may risk not achieving WACE, which is required by all four public universities. From 2012, if you repeat course units
that have the same code eg 2AMAT, Mathematics 2A, the School Curriculum and Standards Authority (SCSA) formerly the Curriculum Council will only allow the higher grade to contribute
to WACE requirements. Contact the SCSA for more details.
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Documentation |
Q: What documents do I need to send?
A: Your application coversheet will advise you what you need to submit and what TISC can obtain electronically on your behalf. If you
have changed your name and some of your qualifications are in a different name, you will be asked to submit proof of name change (see
Previous surname/family name). If you do not have the official name change documentation
(marriage certificate or change of name certificate), you need to submit a statutory declaration.
If you are asked to send proof of academic qualifications,
you need to send both your academic record (academic transcript showing units studied and grades obtained)
and proof of course completion (certificate showing the course was formally completed).
If your qualifications are in a language other than English, you need to submit the
results/certificates you have, in the original language and also an English
translation. Translations need to be done by a qualified NAATI translator in
Australia or a qualified government translator if you are overseas
(see Overseas Documents).
Some courses require you to submit a personal statement to TISC. You can check whether or not you need to submit a personal
statement by clicking on Application - Personal Statements under Online Application Enter/Update.
Q: What is a personal statement?
A: A personal statement is a written statement from you which may or may not need to address certain criteria.
Personal statements are required for some courses. All personal statements need to be signed by the applicant.
You can find information on personal statements in general in the relevant University's section.
There is further information in Personal Statements under Online Application Enter/Update.
Q: Can I send in photocopies of my documents?
A: Yes, as long as you have had the copies certified correctly as true copies (see
Acceptable forms of documents and Certification of documents).
Q: Can I email my documents?
A: TISC does not accept emailed documentation (see Acceptable forms of documents).
Q: I can't send my documents within the time limit stipulated on my coversheet. What can I do?
A: You must send your documentation as soon as possible. The deadlines TISC specifies are to allow the timely processing of your
application by TISC and the universities. Any delay in receiving all your documents may lead to a delay in processing your application.
Q: I can't find my original documents. What should I do?
A: Results from many Australian educational institutions are available electronically to TISC. Check your application coversheet,
to find out if this applies to your qualifications. If the documents are listed under TISC will try to obtain the following documents on your behalf
then TISC will request an electronic file from the institution in question. Note that such institutions will not release your results if any monies
are owing (ie amenities fees, library fines, etc).
If TISC is not able to retrieve your results, contact the provider of the qualification, who will either send you replacement documentation
(usually for a fee), or who may agree to send your results direct to TISC. For proof of name change, if the name change was made in Australia, you can contact
the Registrar of Births, Deaths and Marriages in the relevant state for replacement documentation. If you cannot obtain proof of name change documentation,
a statutory declaration is acceptable.
If you don't submit the documentation requested to prove completion of a qualification, the qualification may be ignored by the university.
Q: I deferred a place last year. Do I need to send in my deferral letter? There is nothing listed on my application coversheet.
A: Yes, you should send your deferral letter. Our online application system does not distinguish between new applicants and
deferred applicants, and receipt of your deferral letter tells TISC that you are applying for a deferred place. If you
can't find your deferral letter, forward a short note advising that you are applying for a deferred place. Check
'Did you defer your place in 2012?'
in case you need to apply direct to the university for your deferred place.
Q: I won't get my second semester results until late January, after the specified closing date for receipt of documents. What can I do?
A: You must forward your academic transcript as soon as possible. Ask your institution to fax your results direct to TISC. TISC will
accept a fax of your results direct from the educational institution (not from you). The specified closing date is to guarantee inclusion
of your results in time for main round offers. TISC will endeavour to process your results and forward them to the universities as quickly
as possible, but can not guarantee their inclusion in main round offers if they are received after the specified closing date.
Q: Does TISC return original documents?
A: TISC will return all original documents in a sturdy envelope to your notification address.
In special circumstances, we will return documents via registered post if requested.
Q: Do I need to send in my application coversheet with my documents?
A: Yes, you need to send your application coversheet with any documents you submit to TISC.
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Eligibility to apply |
Q: I am a temporary resident. Can I apply via TISC?
A: No. You are considered by the universities as an international student and need to apply direct to the university's international
office. TISC is authorised to accept applications only from Australian citizens, New Zealand citizens and Australian permanent residents
(see Who should apply through TISC?).
Q: Am I eligible for the course I have applied for?
A: Eligibility for a place in a course is not assessed by TISC, but by the universities. To check whether your current qualifications
make you eligible for entry into a course, you should contact the Admissions Centre of the university
you wish to attend. If you are ineligible for entry at present, Admissions staff may also be able to advise you on a pathway to
follow to gain admission in the future.
Q: I am completing my 'A' Levels. How are they assessed in WA?
A: Each university will assess your 'A' levels in a slightly different way. You should discuss your 'A' Level results with the
Admissions Centre of the university you wish to apply for. The university will also be able
to advise you how they might assess any Advanced Subsidiary (AS) results you have.
Q: I am completing the International Baccalaureate (IB). How will my results be assessed?
A: IB results from 1996 onwards can be converted to an equivalent Australian Tertiary Admission Rank (ATAR) by TISC.
Your IB score (including bonus points) listed on your Diploma is converted using a conversion table which varies from year to year.
TISC will convert your IB score even if your Diploma has not been awarded, but Western Australian universities generally require
completion of the Diploma. If you have no total score on your Diploma, TISC cannot convert your IB results and you should discuss
your options with the Admissions Centre of the university you wish to apply to.
Results from earlier than 1996 are assessed by the universities individually.
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Marks Adjustment Process (Scaling) |
Q: What is the Marks Adjustment Process?
A: Click to view the
Marks Adjustment Process for University Admission document.
Q: Should I choose courses which are usually scaled up?
A: You may think that it is advantageous to choose courses which are usually scaled up. This is not true, and
choosing courses on this basis may actually result in a lower scaled score than you might have otherwise achieved. If you
choose a course that you are not very good at, simply because you expect it to be scaled up, your scaled score will be a lot lower
than what you could expect to receive in a course which you are good at and which interests you. Your mark may be scaled up,
but it is unlikely that your scaled score will be any higher than if you had chosen a more suitable course, even if marks for that course were
scaled down.
Q: How do I know which courses will be scaled up and which ones scaled down?
A: The movement of any individual student's combined marks after scaling depends on the course and a student's relative
position within the course - some are scaled up and some are scaled down. The relative scaling of different courses is directly related to the
ability of the students taking any particular course.
Q: If I have results from several years, what happens with scaling?
A: Marks are always scaled in the year in which you take the course.
Q: Are scaling results the same every year?
A: There are no predetermined outcomes of scaling - the adjustments are based on the performance of students each year. The scaling process
is carried out from scratch each year - it does not assume that one course is intrinsically more difficult than another or that the ability of
students taking the course is always the same. In the past the process has been very stable and there is very little difference from year to year
in terms of the scaled scores. From 2009 a significant number of new courses have been introduced which will change students' course selection patterns
and hence could see some changes in scaled scores distributions across courses.
Q: What is the difference between a WACE Course Score and a Scaled Score?
A: The purpose of the WACE course score at a particular stage is to report student performance in relation to standards established for the stage
of the course. A WACE course score at stage 2 or stage 3 is based on a student's combined mark for the stage, and where this mark sits in relation to
standards determined for the stage of the course. Standards are specific to each stage of the course, so there is no direct comparison between WACE
course scores for the two stages of the course. Standards also are specific to each course, so there is no direct comparison between WACE course scores
for different courses.
The purpose of Average Marks Scaling (AMS) is to produce scaled scores that are comparable across all WACE courses. A scaled score
is based on a student's combined mark for a subject or a stage of study, however these are adjusted to take account of the differences in the difficulty
required to attain marks in different subjects and stages of study. For example, a scaled score of 65 in Physics (3A/3B) is equivalent to a 65 in English
(2A/2B) or a 65 in Dance (3A/3B). Because scaled scores are comparable (on the same scale) it is possible to add them to calculate a TEA and hence
an ATAR.
Q: How can I find my past WA Year 12 results?
A: Past WA Year 12 students cannot download their Universities Admissions Advice Letter (UAAL) containing their ATAR, scaled scores and the universities'
eligibility messages. To order a hard copy of your UAAL please print out and complete the
Application for Record of Results. Alternatively past students can come into the office
with their photographic ID to be advised of their results verbally without charge.
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Special Tertiary Admissions Test (STAT) |
Q: How do I apply to sit the test?
A: You can download a STAT Booking Form (when available) or phone TISC on 9318 8000 to have a form posted to you.
Mail the completed form and booking fee to TISC.
Q: Can I choose the session date?
A: TISC only accepts STAT bookings for the next available test session. You can choose your session by waiting until the test date that you wish
to sit becomes the next session. There are closing times for mail or personal bookings for STAT sessions, unless the session fills earlier.
Q: When do bookings close?
A: Postal bookings (including faxed bookings) close five working days before the session date, eg Friday 27 April for test on Saturday 5 May.
In-person bookings close at 12 noon one working day (ie Thursday for a Saturday test) before the session date, providing that session is not full. If the test
session is booked out earlier, TISC will book you into the next available session. Note the last metropolitan session for which the results can be guaranteed to be
available for main round offers is 24 November. The last session for the 2012 STAT year is 5 January 2013.
Q: When will I get my STAT results?
A: You should receive your STAT results approximately three to four weeks after the test date.
Q: Can I get my STAT results online?
A: STAT results are only available by post.
Q: Can I apply to university before sitting STAT?
A: Yes. Wait until the STAT session you want is open if you want to, but apply for university before the September closing date if you can. There
is a late fee and it will cost you more if you apply for university after this date. Indicate your intention to sit STAT and TISC will match your STAT results with
your application after you have sat. See also When do bookings close?.
Q: Are there sample questions available online?
A: The Candidate Information Booklet can be downloaded from the Australian Council of Educational Research (ACER) website.
You can also buy the red covered STAT Sample collection of questions from TISC for $32. This booklet shows the types of questions you might expect in the test. Once you book into the test,
TISC will supply the Candidate Information booklet.
Q: Can I change test dates after I book?
A: You can request a change of session to the next available testing date. You will need to pay a fee of $48 and this must be lodged at TISC,
together with your signed, written request for a change of session, no later than one working day (ie 4.30 pm on the Thursday before a Saturday test)
before the allocated session date.
Q: Can I cancel and get a refund?
A: You may be refunded your STAT fee if you lodge a signed, written application with TISC no later than one working day (ie 4.30 pm on the Thursday
before a Saturday test) before the allocated session date. A cancellation fee of $48 will be deducted from any refund.
Q: What if I was sick or had to work, and missed the test?
A: If you miss your test date due to medical or work reasons, you can re-book for the next session or request a refund. You must lodge a signed,
written request to TISC, together with a medical certificate/letter from your employer to TISC no later than five working days after the test session.
You also need to include a change of session fee of $48 if you wish to re-book. A cancellation fee of $48 will be deducted from any refund.
Q: Can I convert my STAT score to an Australian Tertiary Admission Rank (ATAR)?
A: Yes, there is a Rank calculator on our website, which converts STAT
results to a notional ATAR called a STAT Rank.
Q: Why are my scores different for each university when I use the calculator to convert the results to a STAT Rank?
A: The three WA universities that use STAT Ranks use a different formula in converting your STAT scores into a STAT Rank,
because they have different minimum entry requirements.
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Troubleshooting - web access |
Q: The website won't work. It keeps saying that this page is not available. What is wrong?
A: You are probably not using a browser that the site supports. The TISC website supports four internet browsers -
Mozilla Firefox (preferred) version 3 or higher, Internet Explorer version 7 or higher,
Safari version 4 or higher (including iPad, iPhone and iPod touch) and any version of Chrome.
If you are using another browser type, you will probably continue to have trouble. You will need to
change to one of the above browsers. If you are already using a browser supported by TISC then read further information in this section to clear
browser cache. If information provided here does not resolve the problem then please contact TISC providing details about the error message and
the page you were trying to access.
Note: TISC is unable to provide assistance for problems relating to website access via mobile devices (including iPad, iPhone or iPod touch).
Q: I clicked on 'next' but only a blank page appears? What should I do?
A: The two most common factors which can cause this problem are the browser cache and cookies. Clear your browser cache and this may
resolve the problem. You may also need to enable cookies to resolve this problem.
Q: I can't seem to login. What should I do?
A: Our login process requires that your browser accept cookies. This process will not work if your browser is not cookies
enabled or you have a firewall software blocking cookies. You need to set your browser to allow cookies. Refer below for more information.
Q: How do I clear browser cache?
A: Browser cache, also known as Temporary Internet Files, contains record of pages you have visited. Sometimes clearing this
cache can resolve unexpected browser problems. Options to clear cache may differ slightly depending on your browser version.
To clear cache for Mozilla Firefox:
- On the Mozilla Firefox Tools menu click 'Clear Recent History'. Select 'Everything' for Time range to clear. Expand Details section and check 'Cookies' and 'Cache' options.
Click 'Clear Now' to close the box. This will delete all the files that are currently stored in your browser cache.
- More information is available on Mozilla help page for Firefox.
To clear cache for Internet Explorer:
- On the Internet Explorer Tools menu, click Internet Options. The Internet Options box should open to the General tab.
- On the General tab, under Browsing History section, click the Delete button.
The Delete Browsing History box will open. Check all the boxes and click Delete button.
- More information is available on Microsoft help page for Internet Explorer.
To clear cache for Safari:
- Open Edit menu or click on the Gear icon (Settings) then click 'Reset Safari' to open Reset options box.
- Check all the boxes and click Reset.
- More information is available on Apple help page for Safari.
To clear cache for Chrome:
- Click the Wrench icon (Tools) and select 'Options'.
- Select 'Under the Hood' on the left, click 'Clear browsing data...' in the Privacy section to open 'Clear Browsing Data' window.
- Select 'the beginning of time' for drop-down menu 'Obliterate the following items from'.
- Check 'Empty the cache' and 'Delete cookies and other site and plug-in data' and click 'Clear browsing data' button.
- More information is available on Google help page for Chrome.
Q: How do I set my browser to allow cookies for TISCOnline?
A: Cookies are a small piece of information the browser stores on the computer, which contain information about the relevant websites.
For TISCOnline to work properly your browser must be set to accept cookies either for all sites or specifically for TISCOnline. Options to allow
cookies may differ slightly depending on your browser version.
To allow cookies for Mozilla Firefox:
- On the Mozilla Firefox Tools menu, click Options to open the Options box. On Options box click on Privacy (padlock icon).
- Click on the Exceptions button to open Exceptions - Cookies box.
- Type tisc.edu.au in Address of Web site field and click Allow button.
- Confirm that tisc.edu.au appears under Site column and that Status for this is Allow.
- Click Close. You may need to close and then reopen browser windows for changes to take affect.
- More information is available on Mozilla help page for Firefox.
To allow cookies for Internet Explorer:
- On the Internet Explorer Tools menu, click Internet Options to open the Internet Options box.
- Click on the Privacy tab. Under Settings section click on Sites button to open Per Site Privacy Actions box.
- Type tisc.edu.au in Address of Web site field and click Allow button.
- Confirm that tisc.edu.au appears in Managed Web sites section under Domain and that Setting for this is Always Allow.
- Click OK button to close Per Site Privacy Actions box. You may need to close and then reopen browser windows for changes to take affect.
- More information is available on Microsoft help page for Internet Explorer.
To allow cookies for Safari:
- Open Edit menu or click on the Gear icon (Settings) then click 'Preferences'.
- On Preferences box click on Privacy (person icon). Under 'Block cookies' section select option 'From third parties and advertisers'.
- For older versions of Safari, on Preferences box click on Security (padlock icon). Under 'Accept cookies' section select option 'Only from sites I visit'.
- Close the Preferences box. You may need to close and then reopen browser windows for changes to take affect.
To clear cache for Chrome:
- Click the Wrench icon (Tools) and select 'Options'.
- Select 'Under the Hood' on the left, click 'Content settings...' in the Privacy section to open 'Content Settings' window.
- Click 'Manage exceptions' 'the beginning of time' for drop-down menu 'Obliterate the following items from'.
- In Cookies section select 'Allow local data to be set (recommended)', then click 'Manage exceptions' to open 'Cookies and Sites Data Exceptions' window.
- Type tisc.edu.au in Hostname Pattern field, then select Allow in Behavior pull-down list and press Enter/Return key on keyboard.
- More information is available on Google help page for Chrome.
Note that if you have a firewall software installed on your computer, it may also be blocking cookies. If browser change above for allowing cookies
have not resolved the problem and you believe your firewall may be blocking cookies then please consult your firewall manual for configuration.
Q: How do I find out browser version number?
A:
For Mozilla Firefox, select Help from the top menu and then About Mozilla Firefox option. This will open the
About Mozilla Firefox window containing the version number.
For Internet Explorer, select Help from the top menu and then About Internet Explorer option. This will open the About Internet Explorer
window containing version information.
For Safari, select About Safari option from the top Help menu or from the Settings menu (Gear icon). This will open the box
containing the version number.
For Chrome, click the Wrench icon (Tools) and select 'About Google Chrome'. This will open the box
containing the version number.
Usually the first few digits of the version number are sufficient to determine browser compatibility with the TISCOnline.
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Troubleshooting - registration |
Q: Can I use my TISC number from a previous year?
A: No. TISC begins a new database each application cycle. All data from previous years is archived and is no longer accessible.
Unless you are doing Year 12 in WA this year or have already been provided with a TISC number in response to a 2012 STAT enquiry, you need
to Register on our website and receive your new TISC 8-eight User ID onscreen. (See Previously Registered with TISC.)
Q: The automated password request is not working. What should I do?
A: The email address you enter must match the email address we have recorded for you. Perhaps we do not have an email address for
you, you have changed your email address without telling us, or you have typed it incorrectly. You can request a manual re-set of your password via
help@tisc.edu.au. You will need to supply your full name, date of birth, postal notification address,
and details of school attended and Year 12 courses sat for verification purposes.
Q: I am trying to log in on behalf of my friend/child/partner and am having problems. Can you help?
A: In line with the Privacy Act, TISC considers all details about an applicant and their application confidential and will
not disclose these details to a third party. TISC will only offer assistance to you if written authority for you to communicate on behalf
of your friend/child/partner is held at TISC. We will then assist with any queries which you, as the authorised person, have.
You and your friend/child/partner should complete and submit an Authority to Communicate With form which
can be downloaded from our website.
Q: I just booked for STAT at TISC but the User ID given to me doesn't work. What is wrong?
A: User IDs created by TISC are not available on our website until the next working day. You should try again the next working day.
Q: I can't seem to register. What should I do?
A: Our registration and login processes require that your browser accept cookies. These processes will not work if your browser
is not cookies enabled or you have a firewall software blocking cookies. You need to clear your cache and enable cookies.
Read Troubleshooting - web access section for more information.
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Troubleshooting - university application |
Q: My Course Folder shows three preferences, but I know I entered five on my application. What's happened to the other two?
A: The course folder is a storage area where you can add courses that you are considering. The folder is not part of your
application to university. The purpose of the folder is to give you a place to save details of courses which you are interested in
and, once you decide that you wish to apply for any of them, you can then enter your chosen course(s) into your application.
Q: What does application type mean?
A: Application type allows TISC to divide applicants into those students currently completing Year 12 in Australia or New Zealand, or
doing the International Baccalaureate, and those applicants who are not. If you are currently completing your final year of secondary school,
either interstate or in New Zealand, or completing the International Baccalaureate (IB) this year, you should select the button for this type.
If not, then you should select none of the above.
Q: I can't seem to add my secondary education. What should I do?
A: Check the first page Application Type of your online application. You may have selected Interstate/NZ/IB Current Year 12. You can only
select this category if you are sitting your final year of secondary school this year. If you have completed your secondary schooling in a previous
year, our programming will not allow you to proceed, as the two sets of data conflict. Please select Other as your Application Type and you will be
able to enter your secondary education details.
Q: I can't find the course code. Can you please advise?
A: TISC will not advise course codes. As there are so many similar courses, we could inadvertently advise the incorrect code. To avoid any
ambiguity, it is your responsibility to select the course code. You can search for all courses which are available this year by using the Course
Search facility on our website. The course code is part of the course information provided for each course. If you still find it difficult to identify
the course code for the course you are interested in, contact the Admissions office of the university you wish to attend for assistance.
Q: I found the code for the course I want in the university's handbook, but it doesn't work. What's wrong?
A: Course codes in the universities' handbooks are for internal use by the respective universities. They are not TISC codes and
therefore cannot be used on our website. If you do a Course Search on our website, you will find the correct TISC code for your course.
Q: The TISC code for the course I wish to select is not being accepted by the website. What's wrong?
A: Check that you have typed the code correctly. If you are sure that it is correct, then check Update to Courses on our website to see
if your course has been withdrawn by the university. Some courses are cancelled by the universities after the printing of the TISC Guide.
Q: The TISC code for the course I wish to select is not being accepted by the website. What's wrong?
A: Check that you are not using a superseded code from a previous year.
Q: I am a New Zealand citizen and therefore am able to study in Australia under the same conditions as permanent residents. What proof do I need to provide?
A: The university will check your residency status if you are offered a place. Generally, you will be required to show your current New Zealand
passport at the time of enrolment. When making your application, you will be asked for the date you first arrive(d) in Australia. You can use the same
date in answer to the question about the date permanent residency in Australia was granted. If you are not in Australia when you apply, give the date
you anticipate coming to Australia if your application is successful.
Q: I am a permanent resident whose citizenship has just been approved. I just need to go through the ceremony. Can I apply as an Australian citizen?
A: No. You must apply as a permanent resident and, at enrolment, you could provide proof of citizenship if this has been conferred. You cannot
apply as an Australian citizen until you have received your certificate of Australian citizenship at a citizenship ceremony.
Q: What should I answer to the question about credit/advanced standing?
A: This question is asking whether you would like studies you have done at a post-secondary institution, eg a TAFE College or another university,
to be considered as part-fulfillment of the course you are applying for. If you answer yes, some of the universities will assess whether or not to grant
you any credit for past studies as part of assessing your TISC application. Other universities will invite successful applicants with past studies to
apply for advanced standing or credit at enrolment time.
Q: I applied online. Do I get formal notification that TISC has my application?
A: Yes and No.
Yes, if you have included a valid email address in your web application. TISC will email you to confirm that your payment has been processed.
This will be as soon as your online credit card payment is complete or, if you elected to pay later at TISC, as soon as TISC has received and processed your payment.
No, if TISC does not have your email address. You will not receive a formal notification; however you can look at your application coversheet to check the status of your
application. The application coversheet shows the payment status Paid when your payment has been processed and your application has been accepted by TISC for further
processing. You can access your application coversheet under Online Application Enter/Update and print a copy at any time after you have completed and declared your online
application. Print a copy for your records.
Remember, TISC will not accept your application until you have paid the application fee. Also note that TISC will not be able to answer queries about your application
until the next working day after your application fee has been processed. You can also go to View Application under Online Application Enter/Update to view your complete
application. To change your email address click Update Contact Details under Registered User Functions.
Q: What is an Application Coversheet?
A: The application Coversheet is your record of some of the details of your TISC application. It shows your name, birth date and your User ID. It also
summarises the qualifications/study you told us you have done and lets you know what results TISC can obtain for you and what documentation you need to send to
TISC. If you need to send any documentation to TISC, print a copy of your Coversheet and attach it to the documents you are sending. This means we can easily
match your documents with your application details and check that you have sent everything we have asked for. The application Coversheet shows you your payment
details: how you elected to pay the application processing fee and whether or not you have paid the fee. When the payment status changes to Paid you know that
TISC has activated your application. You can access your application Coversheet under Application Enter/Update and print a copy at any time after
you have completed and declared your online application.
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